We want to hear from you

Compliments & complaints

Your feedback helps us improve. We take complaints seriously and respond promptly.

Compliments

If you've had a good experience with the practice, we'd love to hear about it. Compliments are shared with the team and lift everyone's spirits.

Email hello@bridgegate-pharmacy-demo.co.uk
Phone reception on 01423 555 040

Complaints

If something hasn't gone well, please tell us. Most complaints are resolved quickly through an informal conversation; for more serious issues we follow the NHS complaints procedure.

If you remain dissatisfied

You can escalate your complaint to:

General Pharmaceutical Council (GPhC) — pharmacyregulation.org/raising-concerns · 020 3713 7100. The GPhC handles concerns about registered pharmacies and individual pharmacists.
NHS England — Patient Experience — england.nhs.uk/contact-us · 0300 311 22 33 (for complaints about NHS-funded pharmacy services, including Pharmacy First).